Japan, Feb. 24 -- PANASONIC IP MANAGEMENT CORP has got intellectual property rights for 'QUESTIONNAIRE PROCESSING SYSTEM, QUESTIONNAIRE PROCESSING METHOD, AND QUESTIONNAIRE PROCESSING PROGRAM.' Other related details are as follows:
Application Number: JP,2024-029726
Category (FI): G06Q50/10
Stage: PROBLEM TO BE SOLVED: To provide a questionnaire processing system for acquiring results of questionnaires regarding a service provided by a service provider side through a bidirectional voice calls with customers, such as a response of an operator who has answered a call from a customer, with a simple configuration.SOLUTION: A questionnaire processing system 1 includes one or more processors for executing processing for acquiring results of a questionnaire. The one or more processors are configured to: acquire questionnaire items as question items relating to the questionnaire; acquire call voices between a customer and an operator; instruct a voice recognition unit capable of executing voice recognition to execute voice recognition of call voice data to acquire call voice data converted into text as a result of the voice recognition from the voice recognition unit; and instruct an answer output unit capable of outputting answers to the question items to the call voices converted into text to output answers to the questionnaire items as the question items to the voice recognition result, to acquire answers to the questionnaire items from the answer output unit.SELECTED DRAWING: Figure 1 (Grant)
Filing Date: Feb. 29, 2024
Publication Date: Sept. 10, 2025
The original document can be viewed at: https://www.j-platpat.inpit.go.jp/p0100
Disclaimer: Curated by HT Syndication.
